|Universal Tentative Reservation and Cancelation Policy: In order for our logistics team to assign a truck to your tentative reservation a $150.00 deposit will be charged to your account at the time of
booking. If you cancel this reservation in writing to our e-mail address, prior to a truck being assigned to your reservation, we will reimburse your credit card for the deposit.
A tentative reservation locks in the rate BUT Does not guarantee your reservation a vehicle. Once a vehicle can be assigned you will receive an e-mail converting your tentative reservation to a confirmed reservation (note: the e-mail
A confirmed reservation will have a vehicle number assigned to the rental pick up date. However, confirmed reservations can still be influenced by accident, incidents, mechanical failure and acts of god (i.e. weather). Universal Truck
If you cancel your reservation, while in the tentative reservation status, a $25 cancellation fee will apply. If you cancel your reservation after a truck has been assigned, converting the tentative reservation to a confirmed reservation,
Renter is 100% financially responsible for the full value of the rental for a "no show" and fees will be charged to the credit card on file.
Cancellations must be submitted in written Monday to Friday 9 Am to 4 Pm Eastern Standard time, if received after hours the e-mail will be considered delivered the next business day.
If Universal Truck Rental can not assign a vehicle, converting the tentative reservation to a confirmed reservation, the client will receive a 100% deposit refund. The traffic Department assigns vehicle(s), converting tentative reservations
All verbal and or on-line agreements/documents are agreed to be entered into at Universal Truck Rental & Leasing Ltd’s (UTR’s) head office in Kitchener, Ontario. All court issues will be filed with the Kitchener, Ontario small claims court,
Renter is Financially Responsible for all Cold Start or No Start Issues, Overhead Damage, Windshield Damage, Tire Issues and Incidents. Loss Damage waiver does not apply to damaged caused by off the road use, damage to the interior and
ALERT: RENTER MUST PLUG THE TRUCK ENGINES HEATER IN OR THE TRUCK WILL NOT START BELOW 10 DEGREES CELSIUS
TRUCK MUST BE RETURNED FULL OF FUEL OR THE RENTER WILL BE FINANCIALLY RESPONSIBLE FOR A $50 ADMINISTRATION FEE AND ALL FUEL COSTS. ( Note: The Truck is not considered full of fuel if the vehicle can be topped up 5 litres or more per tank)
Truck must remain in Canada. Vehicle cannot enter the USA. There is NO INSURANCE coverage in the USA.
Universal Truck Rental's inbound & outbound inspection process is the most fair and accurate in the industry. UTR's system relies on independent third party businesses, acting without prejudice, to complete a visual inspection
The system is designed to answer the 5 w's ; "What – was damages","Where – did the damage occur – approximate location, city or province","When – did the new damage occur – time lines only","How –
Once presented with damage most clients want confirmation the inspection and digital pictures are current. Universal Truck Rental independent dealer inspection location(s) are responsible to provide written and visual proof of their inspection.
The UTR's dealer group are independent inspection locations providing Universal Truck Rental, our past, present and future client's with an accurate historical record of each vehicles physical (damage) condition. If
If the renter has visual proof that contradicts the inbound or outbound dealer's inspection please forward it to Universal Truck Rental immediately. Third party photos do no supersede the dealer inspection(s) they will however be taken
If there is nothing new to present Universal Truck Rental Accepts the dealer inspection(s) as accurate and will proceed according to the On Line rental agreement terms and conditions.
An administration charge, not to exceed $100.00 will be charged to RENTER/DRIVER(S) in the event of a credit card chargeback that is proved to be valid to the cardholders issuing bank. Plus $15 for each Universal Truck Rental e-mail reply after the first response.