Local One Way Truck Rental

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  • Personal Information
  • Driver Information
  • All drivers must be 21 years or older or insurance coverage will be VOID
  • Rental Details
  • Policy items: Renter is Financially Responsible for all Cold Start or No Start Issues, Overhead Damage, Windshield Damage, Tire Issues and Incidents. ALERT: RENTER MUST PLUG THE TRUCK ENGINES HEATER IN OR THE TRUCK WILL NOT START BELOW 10 DEGREES CELSIUS Cold starts are usually a condition caused by not plugging in the engine block heater. Cold start financial costs can be prevented by plugging the block heater in for up to 4 hours prior to your trip. Please confirm your extension cord and the electrical outlet is working. No Starts are usually a condition caused by a dead battery. No start financial costs can be prevented by making sure that no lights or electrical items have been left on ... including the light in the truck box. No starts are also caused when the driver over cranks the starter motor when the engine is cold ... draining the batteries. TRUCK MUST BE RETURNED FULL OF FUEL OR THE RENTER WILL BE FINANCIALLY RESPONSIBLE FOR A $50 ADMINISTRATION FEE AND ALL FUEL COSTS. ( Note: The Truck is not considered full of fuel if the vehicle can be topped up 5 litres or more per tank) Truck must remain in Canada. Vehicle cannot enter the USA. There is NO INSURANCE coverage in the USA.
  • Universal Tentative Reservation and Cancelation Policy: In order for our logistics team to assign a truck to your tentative reservation a $150.00 deposit will be charged to your account at the time of booking. If you cancel this reservation in writing to our e-mail address, prior to a truck being assigned to your reservation, we will reimburse your credit card for the deposit. A tentative reservation locks in the rate BUT Does not guarantee your reservation a vehicle. Once a vehicle can be assigned you will receive an e-mail converting your tentative reservation to a confirmed reservation (note: the e-mail subject line). If you cancel your reservation, while in the tentative reservation status, a $15 cancelation fee will apply. If you cancel your reservation after a truck has been assigned, converting the tentative reservation to a confirmed reservation, your $150 reservation deposit will be forfeited. Reservations cancelled within 24 hours of the reservation date and time will be treated as "No Shows". Cancellations must be submitted in written Monday to Friday 9 Am to 4 Pm Eastern Standard time, if received after hours the e-mail will be considered delivered the next business day. If Universal Truck Rental can not assign a vehicle, converting the tentative reservation to a confirmed reservation, the client will receive a 100% deposit refund. The traffic Department assigns vehicle(s), converting tentative reservations to confirmed reservations, anywhere from 10 days to 24 hours prior to the rental or up to 4 weeks in advance. A confirmed reservation will have a vehicle number assigned to the rental pick up date. However, confirmed reservations can still be influenced by accident, incidents, mechanical failure and acts of god (i.e. weather). Universal Truck Rental has the right to substitute equipment of any size to fill your confirmed reservation. Renter is 100% financially and operationally responsible to make alternative arrangements, if a reservation can not be honoured for any reason(s). Renter is 100% financially responsible for the full value of the rental for a "no show" and fees will be charged to the credit card on file.
  • (see confirmation email)
  • Terms & Conditions
    Universal Truck Rental & Leasing Ltd. herein after called the “company” RENTAL AGREEMENT Terms and Conditions This is an AGREEMENT between you, the RENTER/DRIVER(S) and the COMPANY to rent a motor VEHICLE (including tires, tools, accessories and equipment) The RENTER/DRIVER(S) acknowledges the vehicle is the property of the COMPANY although registered title may be in a third party and/or corporate name. The COMPANY which is renting this VEHICLE to you is described on rental confirmation e-mailed to you. The RENTER/DRIVER(S) is identified on the rental confirmation as you. The RENTER/DRIVER(S) is renting the VEHICLE from the COMPANY and you the RENTER/DRIVER(S) must acknowledge this agreement. By acknowledging you read this agreement, you, the RENTER/DRIVER(S), are entering into a contract with the COMPANY for the use of the COMPANY’S VEHICLE You are agreeing to pay on demand the rental charges referred to on the reservation confirmation agreement. By entering into the contract you are subject to the following terms and conditions. 1. AUTHORIZED USE ONLY an AUTHORIZED DRIVER may use the VEHICLE An AUTHORIZED DRIVER is: (a) You, the RENTER/LICENSED DRIVER(S), and/or; (b) A licensed driver who has been accepted by the COMPANY as an additional RENTER as referred to on the reservation agreement. 2. PROHIBITED USE you the RENTER/DRIVER(S), agree that the VEHICLE shall not be used: (a) to carry persons or property for hire; (b) to propel or tow any vehicle, trailer or other object; (c) in any race, driver test and/or speed test or contest; (d) by any person who there is reasonable evidence to suggest they are under the influence of alcohol, intoxicants, narcotics, or other substances to an extent prohibited by law; (e) in the commission of any crime, or for any illegal trade or transport; (f) In Violation of any Federal, Provincial or Municipal law, ordinance, rule or regulation governing the use or return thereof (parking or minor violations excepted) nor remove it from the state/province of rental without obtaining the prior written consent of the COMPANY or COMPANY’S representative; (g) by anyone for whom the COMPANY has been given a false name, age, address, driver’s license, credit card, other information, or who does not have a valid driver’s license; (h) in a dangerous, reckless or imprudent manner; (i) on other than a public highway or graded road or driveway; (j) fail to secure the vehicle and its keys. 3. VEHICLE CONDITION AND RETURN The VEHICLE is delivered to you in good operating condition you agree to return the VEHICLE in the same condition in which you received it (except for ordinary wear and tear) to the COMPANY’S location at the place and on the date specified on page 2 of this agreement, or sooner on demand by the COMPANY. If you return the VEHICLE to an unauthorized location not specified on your reservation agreement you will be charged one of the following: (1) Additional daily rate(s) plus a one-way service charge as determined by the COMPANY, or; (2) Additional daily rate(s) plus $0 90 per kilometer from the unauthorized return location to the intended location identified on page 2 of this agreement. You will pay to the COMPANY on demand all loss or damage to the rented VEHICLE regardless of the manner by which such damage was incurred, while rented under this agreement. Any total loss shall be calculated as the replacement cost of the rented vehicle as described on page 2 of this agreement plus any and all expenses You will pay to the COMPANY on demand all towing charges storage charges, impound fees, claims administration charges, diminished value of said vehicle and damages for loss of use for the vehicle while being repaired and/or out of service. Loss of use shall be deemed to be the number of days the rented vehicle is out of service multiplied by the daily rental charge set out on reservation confirmation. The claims administration charges are based upon the damage repair valuation as follows Damage $0 00 to $2,500 00 = $100, damage $2,501 00 to $5,000 00 = $150, damage $5OO1.OO and over = $2OO.0O. total loss $25O.OO. The COMPANY has the right to monitor, track and locate the VEHICLE through remote tracking devices or otherwise. The COMPANY has the right to disable and repossess the vehicle through remote tracking devices or otherwise without demand at your expense at any time if it is illegally parked, used in breach of the geographic driving restrictions or used in violation of any law, payment obligations under this agreement, or vehicle appears to be apparently abandoned you will be required to pay the full amount of the loss or damage to the vehicle unless reduced by the following two circumstances: (a) if you enter into the additional agreement referred to on the reservation agreement as Tire and windshield Damage waiver or (T&WDW) The COMPANY minimum deductible is $5000 for loss or damage to the tires and/or windshield to the extent of the conditions contained in paragraph (T&WDW), in this agreement TIRE AND WINDSHIELD DAMAGE WAVIER (T&WDW) DOES NOT COVER THE COST OF DAMAGE TO WHEELS AND/OR LOSS OF USE AND/OR TOWING AND STORAGE CHARGES, IMPOUND FEES or, (b) if you enter into the additional agreement as Loss Damage Waiver (LDW), the COMPANY will waive or reduce your payment for loss or damage to the VEHICLE to the extent of the conditions contained in paragraph (LDW) on this agreement LOSS DAMAGE WAIVER (LDW) DOES NOT COVER LOSS OF USE, DIMINISHED VALUE AND/OR TOWING, STORAGE CHARGES, IMPOUND FEES ANY DEDUCTIBLE(S) TO BE PAID UNDER LOSS DAMAGE WAIVER (LDW) WILL BE ON A PER OCCURRENCE BASIS. Loss Damage waiver does not apply to damaged caused by off the road use, damage to the interior and damage caused by collision with stationary or overhead objects. Such as driving into your own house, backing into your neighbours car or acts in your care and control. If any of the terms of this rental agreement are violated by the RENTER/DRIVER(S) or AUTHORIZED DRIVER, and or refuses to make a police report or present a claim to his Insurance company, or other lawful authorities the LOSS Damage Waiver will not apply and the RENTER/DRIVER(S) shall be liable for all damage to the VEHICLE. The LOSS DAMAGE WAIVER AGREEMENT IS NOT INSURANCE but is an agreement by the COMPANY to waive or reduce the terms of this agreement in which you agree to pay for all loss or damage to the VEHICLE. 4. LIABILITY INSURANCE The COMPANY has obtained all mandatory automobile insurance as required by law with respect to the VEHICLE by driving this VEHICLE, AUTHORIZED DRIVERS are agreeing to comply and be bound by all terms, conditions, limitation and restrictions of this insurance policy which are made a part of this rental agreement. The COMPANY will not provide “uninsured motorists”, “under insured motorists”, ‘supplemental”, no fault , or any other optional insurance coverage unless such coverage is required by law. To the extent permitted by law, the RENTER/DRIVER(S) and the COMPANY reject the inclusion of any such optional coverage. 5. POWER OF ATTORNEY RENTER/DRIVER(S) hereby grants and appoints to owner a Limited Power of Attorney to present insurance claims for property damage to RENTER/DRIVER(S) insurance carrier if the rented vehicle is damaged during the term of this rental agreement, and to endorse RENTER/DRIVER(S) name on insurance payments for charges or damages. 6. GENERAL PROVISIONS (a) PAYMENT. If the AUTHORIZED DRIVER fails to make payments required under the agreement to the COMPANY, all expenses of collection and/or repossession, including court costs and lawyer fees incurred by the COMPANY in pursuing the claim against the AUTHORIZED RENTER/DRIVER(S) will be paid by the AUTHORIZED RENTER/DRIVER(S). If the AUTHORIZED RENTER/DRIVER(s) has directed the COMPANY to bill charges to some other person, firm, or organization which fails to make payment promptly when due, the RENTER/DRIVER(S) will promptly pay the COMPANY upon demand. ALL CHARGES ARE SUBJECT TO FINAL AUDIT and resulting credits and additional charges will be made and paid by the method used in the initial transaction, 2% PER MONTH (24% PER YEAR) CHARGED ON OVERDUE ACCOUNTS. An administrative cost of carrying the account may be applied. (b) FINES AND PENALTIES: AUTHORIZED RENTER/DRIVERS will pay all fines, penalties. forfeitures and court costs imposed for parking, toll charges and/or traffic violations with respect to the VEHICLE while rented under this agreement The RENTER/DRIVER(S) will promptly report such violations to the COMPANY and will hold the COMPANY harmless from all claims arising out of such violations. (c) AUTHORIZED RENTER/DRIVER(S) releases and holds harmless the COMPANY (and its agents and employees) from all claims for loss or damage to his or her persona) property or that of any other person, which is left or carried in or upon the VEHICLE or in or upon any other VEHICLE or premises of the COMPANY by AUTHORIZED DRIVER, or by any other person, or which is received, handled or stored by the COMPANY, at any time before, during or after this rental, whether or not due to the COMPANY’S negligence or fault (d) NOTICE: In addition to all requirements of an AUTHORIZED RENTER/DRIVER(S) under the insurance policy, and AUTHORIZED RENTER/DRIVER(S) will immediately report any accident to the COMPANY at the location where the vehicle was rented and will deliver to the COMPANY at the location every Writ, Summons, complaint or Paper of any kind received by an AUTHORIZED RENTER/DRIVER(S) in any way relating to any accident involving the VEHICLE while rented under this agreement. An AUTHORIZED RENTER/DRIVER(S) also agrees to fully co-operate with the COMPANY in the investigation and defense of any claim or lawsuit (e) In no event shall an AUTHORIZED RENTER/DRIVER(S) of the VEHICLE be or be deemed to be the agent, servant, or employee, of the COMPANY in any matter or for any purpose whatsoever. (f) THE COMPANY MAKES NO WRITTEN, EXPRESSED OR IMPLIED WARRANTY AS TO ANY MATTER WHATSOEVER INCLUDING WITHOUT LIMITATION THE CONDITION OF The VEHICLE AND EQUIPMENT OR FITNESS FOR ANY PARTICULAR PURPOSE. (g) No right of the COMPANY under this agreement may be waived except in writing by an officer of the COMPANY. (h) REPAIRS RENTER/DRIVER(S) shall not permit any repairs to the VEHICLE or suffer any lien to be placed upon it without COMPANY’S prior written consent RENTER/DRIVER(S) shall be liable for any such repairs. (i) RENTER/DRIVER(S) authorizes COMPANY or its AGENTS to obtain and share credit and personal information with credit reporting agencies, credit bureaus, collection facilities and/or driver’s license validation agencies upon execution of said agreement within the Legislation of the Personal Information Protection and Electronic Documents Act. (j) RENTER/DRIVER(S) is liable for any damages sustained to the vehicle until it is inspected and accepted by the COMPANY. (k) A $250 00 service charge may apply to rentals returned early due to insurance company steering. (l) An administration charge, not to exceed $100.00 will be charged to RENTER/DRIVER(S) in the event of a credit card chargeback that is proved to be valid to the cardholders issuing bank. (m) Authorized drivers shall comply with all jurisdictional highway and traffic laws, applicable seatbelt and child restraint laws. (n) Rent/Driver(s) accepts they will not be given a written copy of the rental agreement and must print a copy for their own purposes. (o) Acknowledge of this agreement is accepted in its entirety by clicking the “accept” button from the web site.


    All verbal and or on-line agreements/documents are agreed to be entered into at Universal Truck Rental & Leasing Ltd's (UTR's) head office in Kitchener, Ontario. All court issues will be filed with the Kitchener, Ontario small claims court, regardless of the province of origin.
  • Emergency Road Side Service Is Available 24 Hours Per Day 7 Days Per Week. This Service Is Available To Our Clients For Your Use And Convenience. Contacting The Road Side Service For Non Emergency Items Or Issues May Result In Up To A $75 Administration Charge To Your Rental Agreement. Please Read The "What To Expect When Renting" Bulletin Sent By E-Mail With Your Rental Confirmation For Additional Information. The Loss Damage Waiver does not include accidents or incidents on Public or Private Property and or with Stationary Objects. Therefore they are subjected to the standard $5000 deductible. i.e. The most recent examples have been renters who drove/backed A) into their Own Homes B) into a Parked Car C) into a Overhead Canopy D) into a Gas Station Fuel Pump(s) or Yellow Anti-Collision Cemented Steel Post(s) E) Lamp Posts or F) Overhangs like Trees or Roofs